Privacy Policy

Last updated: 19 June 2026

This Privacy Policy explains how Joint Builders ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website or contact us about building work. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Joint Builders is a building and construction company providing extensions, loft conversions, renovations, structural work, bespoke kitchens and design & build services to homeowners across the United Kingdom.

Company name: Joint Builders Ltd
Registered company number: 17234086
Registered office: 22 Hawthorne Street, Bolton, England, BL3 5RG
Email: adminjointbuilders@gmail.com
Telephone: 07432 279345

For the purposes of data protection law, Joint Builders is the "data controller" of the personal information you provide.

2. The information we collect

We only collect the information we need to respond to your enquiry and provide our services. This includes:

Information you give us via our enquiry form, email, phone or in person — such as your name, telephone number, email address, property address, project type, approximate budget and any details about your project.
Technical information collected automatically when you visit the site, such as your IP address and basic usage data, via standard web server logs and any analytics we use.

3. How and why we use your information

We use your personal data to:

respond to your enquiry and provide a quotation;
arrange site visits, consultations and carry out building work;
communicate with you about your project;
keep records for accounting, warranty and legal purposes;
improve our website and services.

Our lawful bases for processing are: consent (when you submit an enquiry), performance of a contract (when we carry out work for you), and our legitimate interests in running and improving our business.

4. The enquiry form

When you submit our quote/enquiry form, your details are sent securely to us by email through a third-party form delivery service (Web3Forms) so that we can reply. We do not use your enquiry details for marketing without your separate consent, and we never sell your information.

5. Sharing your information

We do not sell or rent your personal data. We may share it only where necessary with:

trusted suppliers and trades directly involved in your project;
service providers that help us run our website and communications (for example, our form delivery and email providers);
professional advisers, insurers or authorities where required by law.

6. Cookies and analytics

Our website uses minimal cookies. We load web fonts and a small QR-code library from third-party content delivery networks, which may receive your IP address as part of delivering those files. If we add analytics or marketing cookies in future, we will request your consent first via a cookie banner. You can control or block cookies through your browser settings.

7. How long we keep your data

We keep enquiry information only as long as necessary to respond to you and, where you become a customer, for as long as needed to fulfil the contract and meet legal, tax and warranty obligations (typically up to 6 years). After that, we securely delete or anonymise it.

8. How we protect your data

We use appropriate technical and organisational measures — including secure (HTTPS) transmission and restricted access — to protect your information against loss, misuse and unauthorised access.

9. Your rights

Under UK data protection law you have the right to: access your data; have it corrected or erased; restrict or object to its processing; data portability; and to withdraw consent at any time. To exercise any of these rights, contact us at adminjointbuilders@gmail.com.

If you are unhappy with how we handle your data, you can complain to the UK regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.